Description
We provide better service and prices than other websites. You'll experience superior customer service with us. That's our commitment to you. You'll get peace of mind when we help guide you to the best products for your needs or inquiries. Plus, we help you save money. You get the most competitive pricing on our site. Our in-house customer service focuses on your satisfaction. We make it our priority. So call or e-mail one of our specialists and you'll be glad you did.
 
Tax Policy
You agree that you as buyer and we as shop owner are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as shop owner we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.
Free shipping on orders over $39.00 (net) All U.S. orders over $39.00 (after any discounts have been applied) ships FREE. Any U.S. order of $39.00 or less (exclude taxes) will incur a standard shipping charge of $5.99. All stock orders will able to ship within 24 to 48 hours after order is submit. We do not currently ship to PO Boxes, APO Boxes, or FPO Boxes. We use a variety of shippers, some of whom do not allow delivery to PO Boxes. To prevent the need to cancel your order after it has been placed, we do not allow orders to ship to any PO Boxes for any orders. Additionally, there are certain restrictions on exporting certain kinds of technology outside of the United States. These restrictions complicate or prevent our suppliers from shipping products to APO or FPO mailboxes. As a result, we do not ship to any APO Boxes or FPO Boxes.
  • Products must be unused and sealed or original condition for a full refund.
  • There will be no refund or return after 30 days from purchase date.
  • Customers will be responsible for the return shipping cost.
  • Prior authorization is required on all returns. Any returns sent to us without any return authorization cannot be accepted. 
  • Shipping fees are not eligible for a refund.
  • Returned items are going to inspect by beauty for life staff before we issue the credit or refund.
  • We are not responsible for return package that may be lost or damaged in transit. So we highly recommend you choose a method of shipping with tracking and insurance.
  • Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please contact us immediately to get instructions. Please keep the box, packaging materials, and damaged items for inspection by the carrier. If this is not done promptly and correctly, we are not responsible to exchange the damaged items.
Information about how to contact us can be found in the Order History for your Rakuten.com Account. You can access your Order History at https://secure.rakuten.com/AC/Account/OrderHistory.aspx. Once you have accessed your Order History, then please locate the specific order that you wish to inquire about.

What to do if Your Order has been Shipped or Delivered
If your order has already shipped, then you can click the 'Contact Shop Owner' link (under the 'Available Actions' header to the right of the order listing) to access a Web form you may use to contact us. Rakuten.com Shopping holds its marketplace shop owners to high standards of quality, so you can expect a response back within one business day after contacting us.

What to do if Your Order is being Processed
If your order has not shipped, then you can click on our name in messaging located under 'Available Actions' to open up an email message with our email address already populated. Rakuten.com Shopping holds its marketplace shop owners to high standards of quality, so you can expect a response back from within one business day after contacting us.

If you do not see the 'Contact Shop Owner' link or if we have not responded after one business day, then please feel free to contact Rakuten.com Shopping at 1-800-800-0800.


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